We're going to Aunt Elaine's house for dinner and my cousin from another branch of my family, Nada, is going to join us. Elaine and Nada met for the first time yesterday afternoon when we all had dinner at a local buffet restaurant called, Hometown Buffet. The food was good and we had a great visit, then happily, Nada accepted Elaine's invitation to dinner today. They are not related to each other but they are both related to me and I am so happy they have finally met since Elaine spends each winter in Yuma where Nada lives year round. Hopefully, this is just the beginning of a beautiful friendship between two of my favorite family members. Now, here is the rundown on our solar system repair:
In January of 2005, Starlight Solar of Yuma, AZ installed our solar system. Although the package has worked flawlessly ever since, the gauges have never worked properly. Phil had been totally frustrated so when we returned to Yuma in the spring of 2005 we went back to Starlight. We were only going to be in the area for a few days and since we were on our way back to WA, they suggested we stop at Blue Sky Solar in CA and have a new controller installed. Okay, we did that but the problem persisted.
As you all know, we continued north to where we had our breakdown in Albany, Oregon. While that repair work was being done at McKay’s Trucking, their mechanic discovered some scorched wires and built a heat shield to protect them so no further damage would be done.
So fast forward to spring of 2006 and we are in Yuma again. This time Starlight Solar found time for us (although they were swamped and busier than ever) and we took Penny in for inspection of her solar system and hopefully they would be able to make necessary repairs.
First Larry checked the new Blue Sky IPM remote and started narrowing down possible problems. Then he unhooked the groundside of the batteries and suspected a short to ground because it was still drawing juice so he put a tester on both ends.
Although he couldn’t imagine his employees doing such a colossally stupid thing, he crawled underneath and started tracing wires to find where they might be damaged. This is when he found the damage from the wires being installed too close to the exhaust system. The heat shield had done a good job but he was dumbfounded and very apologetic about the harm done before it was installed. Larry then proceeded to remove all the damaged wires and rerouted all new wiring.
End result: problem solved, three hours of labor, no charge and Starlight Solar accepted total responsibility. It’s not often you find that level of responsibility in a business owner and we heartily recommend Larry and Debbie at Starlight Solar.
As you all know, we continued north to where we had our breakdown in Albany, Oregon. While that repair work was being done at McKay’s Trucking, their mechanic discovered some scorched wires and built a heat shield to protect them so no further damage would be done.
So fast forward to spring of 2006 and we are in Yuma again. This time Starlight Solar found time for us (although they were swamped and busier than ever) and we took Penny in for inspection of her solar system and hopefully they would be able to make necessary repairs.
First Larry checked the new Blue Sky IPM remote and started narrowing down possible problems. Then he unhooked the groundside of the batteries and suspected a short to ground because it was still drawing juice so he put a tester on both ends.
Although he couldn’t imagine his employees doing such a colossally stupid thing, he crawled underneath and started tracing wires to find where they might be damaged. This is when he found the damage from the wires being installed too close to the exhaust system. The heat shield had done a good job but he was dumbfounded and very apologetic about the harm done before it was installed. Larry then proceeded to remove all the damaged wires and rerouted all new wiring.
End result: problem solved, three hours of labor, no charge and Starlight Solar accepted total responsibility. It’s not often you find that level of responsibility in a business owner and we heartily recommend Larry and Debbie at Starlight Solar.
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